How to make a Complaint

Ovens and King Community Health Service is committed to providing quality service and/or support to all clients.  If you are not satisfied with our service we would like to hear about it.

The process is as follows:

1.                  First discuss the problem with the worker who provided the service/support.  If you are not satisfied with the result of this discussion, or if you feel uncomfortable approaching the worker, then contact the Manager Corporate Services or the CEO on (5723 2000.

2.                  On receipt of the complaint, the Manager Corporate Services or the CEO will investigate the matter and endeavour to resolve the complaint to your satisfaction.  All written complaints will be acknowledged upon receipt.

3.                  If a complaint remains unsolved, clients will be informed of their right to contact the Health Services Commission, Level 30, 570 Bourke Street, Melbourne, 3000, ( 1800 136 066.

At any stage of this process you may appoint an advocate to speak on your behalf.  This may be a friend, relative or professional advocacy worker.