Privacy & Disclaimer

Service and Support Provision
You have the right to be given excellent service and support while being treated fairly.  You will receive the service free if you cannot pay.

Information
You have the right to be told key informaiton so that you can make the best decisions about any treatment, advice or support offered to you.

Privacy
You have the right to have your personal information kept private during your sessions.  We ask that you value the privacy of others attending the Centre.

Rights of Refusal
You have the right to decide what happens to you.  You can also say if you don't want any service or support.

Advocacy
At any time you can ask for another person to speak on your behalf.  This may be a friend, family member or trained advocacy worker.

If you are not happy
Ovens and King Community Health Service is committed to providing quality service and/or support to all clients.  If you are not satisfied with our service we would like to hear about it.

The process is as follows:

1. First discuss the problem with the worker who provided the service/support.  If you are not satisfied with the result of this discussion, or if you feel uncomfortable approaching the worker, then contact the Manager Corporate Services or the CEO on (03) 5723 2000.
2. On receipt of the complaint, the Manager Corporate Services or the CEO will investigate the matter and endeavour to resolve the complaint to your satisfaction.  All written complaints will be acknowledged upon receipt.
3. If a complaint remains unsolved, clients will be informed of their right to contact the Health Services Commission, Level 30, 570 Bourke Street, Melbourne, 3000. Ph 1800 136 066.
4. If we cannot fix a problem for a client receiving a Disability Service, they will be informed of their right to contact the Disability Services Commission, Level 30, 570 Bourke Street, Melbourne, 3000, Phone: 1800 677 342 (free call ) or TTY 1300 726 563.