Victorian Bushfire Case Management Service

The Victorian Bushfire Case Management Service is providing all Victorians affected by the bushfires with the support they need to access assistance with matters including accommodation, finance, personal assistance, employment, education, counselling, health and legal services during this difficult time.

The case manager will work with individuals and families to determine their needs, prioritise the work that will be conducted, follow up on the agreed actions and report back to families.

They will help Victorians to locate and access the services they need to get back on track, and will act as the primary contact for the family or individual accessing services. Every family will have a case manager whose job it is to help them as they sort through what are very difficult issues.

The case manager will help Victorians to decide how and where they wish to rebuild their lives with the aid of counsellors and other support staff.

The bushfire case management service is available now - call the Victorian Bushfire Case Management Service Line on 1800 050 400 to register and your own personal case manager will call you back within 24 hours.

Who can access the service?

All Victorians directly affected by the bushfires who need to access a range of services during this time can access the bushfire case management service.

Note that this is an intensive service designed for people with the highest need. The government recommends those who have lost their homes, direct family members, or both, use the bushfire case management service.

How to access the service

Victorians can access the bushfire case management service by calling the Victorian Bushfire Case Management Service Line on 1800 050 400. Call the line to speak to experienced staff who will register Victorians in need and arrange for a case manager to contact you within 24 hours.

Alternatively, you can register by speaking with staff at recovery centres who will register those who wish to receive the bushfire case management service.

The service is available across Victoria.

Delivering the service

The Victorian Bushfire Case Management Service is an integrated service of the Victorian Government with Centrelink and the Australian Government, delivered in partnership with local government and a range of community service organisations.